Know Your Rights

As an insured driver, you have rights. Your insurance company is required to:

Inspect the damaged vehicle and make a good faith offer within six business days after receiving notification of the loss, provided that your car is available for inspection. (A good faith offer is one that can be backed up with the name of a Department of Motor Vehicles-registered repair shop that will perform the repairs at the insurer's offer.)
Promptly give you or your authorized representative a detailed written estimate of the cost of repairs.
Identify, but only at your request (unless the claim is solely for glass breakage), a conveniently located auto repair shop that will repair your car at the insurance company's estimated cost of repair and give you a written guarantee, backed by your insurer, of the work performed.
Pay the actual cash value (retail value plus sales tax), which is subject to depreciation and applicable deductions, if your car is a total loss because it was stolen or damaged beyond repair, or replace it with a substantially similar car, in accordance with governing regulatory standards.
Make payment within five (5) business days after you and the insurer have agreed upon a settlement.
If your car is stolen, reimburse you for your car rental expenses up to the amount stated in the policy (some auto insurers issue a policy with optional rental car reimbursement coverage, which also pays for such expenses when your car cannot be operated during a covered collision loss).
Furnish you with a written explanation of the reasons for delay if your claim has not been settled within 30 days after the date you notified the insurer of the loss.


North Fresno Collision Center offers a Lifetime Warranty on all repairs.

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